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September 2015 Quarterly Meeting Notes

Date & Time: 29th September 2015 10am – 1pm
Venue: Rivercourt Methodist Church (First Floor Hall), King St, Hammersmith, W6 9JT
Theme: Dementia
Agenda: Download here doc

Intoduction: This was a great event to attend to find out more about how services for people with Dementia have been planned and delivered and question the people in charge of doing so. It was also a great opportunity to find out more about how to support people with Dementia and what services are available in the NHS and the third sector including some specialist services for BME communities.


Wake up London - The impact of Dementia on London's BAME communities 

CNHLC Dementia Awareness & Support Project

Dementia Awareness Training and Memory Assessment and Support Service, and tri-borough Dementia day and Community Services Review

Nafsika Thalassis, BME Health Forum Director, welcomed all to the meeting and introduced the first item.

Item 1:
Kensington & Chelsea and Westminster Memory Service Helen Efozia, Terezie Holmerova and Anna Sadler will present the memory service, the peer support service and community support for people with dementia in Westminster and Kensington & Chelsea

Step 1 – Everyone with Memory problems will see a GP. Then depending on the outcome of the GP assessment, they could be referred to the Memory service. The GP is the gateway – very important role in the process.
Step 2 – More detailed assessment is made at the Memory service where a diagnosis is made and they also take a history of the person that takes in to account the person in terms of language – assessment needs to be done in mother tongue, culture, and who the person is as an individual.

There are still some gaps in terms of making assessments for BME communities.

Dementia advisors
Dementia advisors are the point of contact throughout the person’s journey after diagnosis. They are still relatively new and came about from a need that was established for someone to be there for the person after diagnosis.
If you are in a borough where there are no/ not many services available then the role of the Dementia advisor can be very intense.

The Dementia advisor will create a post diagnosis strategy for the person.
An important part of the Dementia advisor’s role is to build good partnerships and better cooperation with services as they need to be the resource to refer people to everything appropriate that is available – and also help develop services appropriate for BME communities:
  • We are looking for volunteers who speak community languages for our Befriending service
  • Hoping to run a Memory café in different communities – these are safe non-judgmental environments for people with Dementia and carers to come together.
  • Currently building promising partnerships with Mosques.
  • Social services and community services – to clarify people’s rights to them.
  • Legal and financial services – helping people have control of their future
We want to be able offer different things for people with diverse needs – NOT just one-size-fits-all.

More cooperation and communication is needed on both sides – work needs to be done both ways. Services reaching out and out what will help BME communities plus communities being more informed about Dementia services currently available.

Question:  How are you tackling the issue of the stigma of dementia diagnosis. Many people associate it with aging.

Answer:  Yes – it’s about finding the right channel in each particular community. Some communities don’t want to hear about it as they feel they don’t need the info as they don’t have it. However if we find the right person who has good direct links with their community then we can work with them. Often we find out what is already happening as in events where there is a captive audience. Also, we are doing outreach – trying to link up with work that other organisations are doing. But how do we tackle stigma in general? We keep trying – one small step at a time.

Question: You speak a lot of ‘BME communities’ but we are not just one group. Within all BME communities some may have more need that others. I am encouraged to hear that you are getting in contact with faith groups. My worry is that it seems you are approaching us like 1 group. Who in fact are you talking about?

Answer: This is a good point and a problem with a term like BME that is quite overused in these types of presentations. To be more specific, in Kensington & Chelsea I see a lot of the Farsi community and in Westminster predominantly the Arabic, Bangladeshi and Somali communities.
Item 2:
Alzheimer’s Society – Hammersmith & Fulham Vanya Chaprazova, Dementia Advisor

Mine is a similar role to the previous presenters –I am a Dementia advisor but I work in Hammersmith & Fulham. We have a day care centre and also a Peer support group for Dementia sufferers and their carers.


With regards to the previous question about which communities we mean – in the past we have specifically worked a lot with the Somali community where we have identified stigma as an issue. However our aim is to reach more communities and to book as many Dementia awareness sessions as possible.

Question: How long do you need to train to become a Dementia advisor?

Answer: It varies – in my specific case I was already working as a Dementia support worker before I took on the role – but it is around a few months.
Item 3:
Nubian Life – Andrea Lemard from Nubian Life will present the services Nubian Life offer their African Caribbean clients with Dementia

We work in Hammersmith & Fulham, across the three boroughs but also nationwide.
Our aim is to improve the dignity and health of our older people in African and Caribbean communities.

We run:
  • Lifestyle classes
  • Peer support groups
  • Student work placements
  • The Challenge
We don’t differentiate between those with dementia and those with not in terms of older people’s services.

Our values:
  • People – respect, recognise and value
  • Purpose – to meet needs
  • Passion
Service user is at the forefront:
  • Increased choice and control
We often get people at crisis point as once standard services feel they can’t handle the person they get sent to us.

We work around a 5 F framework
  1. Foundation – We get the full history at the beginning – make sure we do not make assumptions
  2. Faith – Respect faith
  3. Family – Family values. We always continue the conversation with their family
  4. Food – Familiar food is important
  5. Fun – Everything with laughter
Why culturally specific? – person centred dementia care.
We need to embed [person centred dementia care] within all of our practices within the day care.
  • To make people feel as normal as possible
  • Everything is available in house
  • We always give them the choice
People need to feel that they are part of everyone else – NOT excluded

We also offer training packages

Question:  Do you agree that perhaps the future of dementia services is that there no specific services but instead generic services that can include and understand and work with dementia sufferers.
Answer: Yes

Question: How many people can you help – access your services
Answer: In day care we can have up to 15 people but we have plenty of other services available that can be accessed by more.
Item 4:
‘Wake Up London’ – David Truswell, Independent Advisor on dementia support and services from Black and minority communities
There is underlying evidence of the need to have a London wide approach to helping people with dementia in BME communities.

What does this mean?
There is a very high number of people from Black African and Caribbean communities in London who are over 65 and they have a higher risk of vascular dementia and early onset dementia.
Irish community – while it’s the oldest white ethnic community in the UK – no specifc research to be found on the impact of dementia in this community.

There is a high number of older South Asians but mainly Indian in origin as Bangladeshi and Pakistani groups are demographically younger.

There are very few studies of the impact of dementia on South Asian communities despite what is known about the stigma of mental health issues in the communities and the fact that they are at higher risk of vascular dementia due to the higher incidence of hypertension than the White UK population

What does this mean for other London communities?
No one knows much about Chinese communities – or Jewish orthodox communities or white other communities – no one is looking in to it.
In commissioning what often happens is they look at the headlines – and in this case there is a low relative age in these communities.
[Illustration drawn from power point slides – see slides at link above]
Because of lack of awareness the family member/ carer often hangs on with the dementia sufferer until they reach crisis point – then hospital admission – and then by that time it is unlikely the person will be readmitted home.
This situation must change. We have to reach these people when it is possible for them to get help (before crisis point).
What could a london-wide solution look like?
  • A London wide campaign reaching out to black and minority ethnic communities to reduce stigma about dementia and provide information on how to get further information and access to services.
  • On-line resources targeted at black and minority ethnic communities to provide information and peer based support.
  • A research programme at a regional level targeting high risk communities to gain better understanding of managing the risk factors.
  • A regional expert advisory panel to support effective commissioning and a co-production approach to service development.
  • A regional commissioning strategy that invests in appropriate services to address the volume of delivery in an economically effective way across the region.
There is enough expertise around in the community – in organizations such as Nubian life for example – to be tapped into.

It is not just a moral imperative but also a financial benefit in doing this work.
David Truswell is a Dementia Friends facilitator.

Question: Where next in terms of developing Dementia communities-  and how do we bring people together in wider communities?

Answer: I agree. I am trying to convince people in the Dementia Friends group but we need to be pro-active to make this happen

Question: HIV programmes have been pan-London in the past. To get support perhaps you would need to approach Public Health England or NHS London. For example, to suggest creating leaflets in specific languages would be more effective if they were usable in any London borough.
Answer: Agreed. Also direct engagement with communities is essential. Community engagement is an expertise that exists in community groups/ organisations.

Question: Can you tell me anything about the link between diabetes and dementia?

Answer: Not much work has been done yet – it is just coming into the forefront with research.

Item 5:
CNLHC Dementia Awareness Project – Eddie Chan, Director of the Chinese National Healthy Living Centre

There is currently estimated to be around 600,000 Chinese populations in the UK.

The Chinese population in the UK is not at all homogenous – includes 56 ethnic groups who speak many different languages.

Barriers [extracted from power point slides]:

They are one of the most dispersed BME community groups.
  • They are often labelled as
    • Quiet or passive
    • Invisible
    • The silent minority
    • Homebound people live in isolation/loneliness
    • Service providers stress that it is difficult to offer suitable services to the Chinese community because they are so unreachable Reluctant to accept help of others outside the immediate family
    • Older people inclined to using traditional medicine (for certain types of ailments, e.g., eczema, acne, vitiligo, alopecia, psoriasis, freckles… at own cost)
    • Undocumented migrants often have their medicines sent from China (anything from tablets for headache to stomach pain and tonics etc., because can’t access healthcare services here)
Emerging issues [extracted from power point slides]:
  • An ageing population – people live longer
  • In 2010 – 820,000 with dementia in UK
  • Costing £23 billion per year
  • 1/3 of elderly people will get dementia before death
  • For Chinese - Long periods of working living in catering à limited social circle
  • Poor language skills - access to mainstream service hampered
  • Generation gap – loss of traditional family support
  • Cultural issues – misunderstanding/stigma
  • More than 8000 London Chinese are 65+
(In other words, roughly 2700 of these 8000 will have dementia at some point during their life time)
Problems cause [extracted from power point slides]:
  • Poor health due to long working hours coupled with lack of exercise
  • Lack of knowledge about how to access healthcare services (knowledge of rights, entitlement, eligibility, service availability)
  • Reluctant to admit having mental health issues (of themselves/of family members -  in some cases for fear of losing employment, relationship, friendship, peer and social respects
  • Different dialects can be a problem when arranging interpreting help
  • Affect family life because of time needed from the family carer
  • Young children unable to speak Chinese can create communication barriers between people of young and old generations
CNHLC London Dementia Awareness and Support Project


Removing stigma & promoting awareness Pan-London: work in partnership with local community centres

Different Chinese terms used in different countries/regions -  all of which stigmatize. A more accurate translation Tui-zhi-zheng(退智症)is now adopted and publicized by the project – it means ‘deterioration of mental ability’ NOT ‘madness’ as it was previously referred to.
Partnership working – CNHLC have worked in partnership with a number of Chinese community centres, Alzheimer’s Society, Alzheimer’s Research UK, Home instead Carer training agency and One Westminster

Defeating dementia booklet was produced inChinese with 5000 copies produced for distribution.
Tea house – monthly tea house at local centres with refreshments and talks that provide interpreters where needed (when presentations are not delivered in Chinese). Topics include brain functions, how to live with dementia, sleep management, stress management, adaptation & gadgets in the home environment, etc.

Referrals and Support
  • Presentation followed by a voluntary, simple, memory test conducted by (retired) psychological consultant.
  • Those failing the test will be referred to GP for further advice. Home visits will be made for homebound patients.
  • Diagnosed patients are referred to specialists.
The project is finded by City Bridge Trust but limited for 3 years. We rely on volunteers to keep a lot of the services running -

Involving volunteers/ recruit dementia friends
Offered Training for Carers & Volunteers
  • Project recruited a team of 12 volunteers – half of them active. Volunteers help with arranging workshops, interpreting at workshops and tea house gatherings, distributing booklets, using Mylife Software programme. (Two of the volunteers are trained dementia friends & leader project of a similar project).
  • Four days’ training for care workers from two community centres.
  • A one-day training arranged for volunteers who want to progress to become dementia friends.
Work in coming year:
  • Continuing the Tea House activities
  • Arranging home visits to homebound
  • Exploring the ways to recruit or train further dementia champions, and (if appropriate), assisting research institutions, e.g., Alzheimer’s Research UK in their efforts to understand more about the problems faced by the Chinese community in relation to dementia.
  • Organize a national conference in 2016 on dementia and Chinese.
Question/ comment: You spoke about using interpreters – is there scope in doing Dementia Friends training with interpreter- would be good in helping with using appropriate language

Item 6:
Hammersmith & Fulham CCG – Dementia awareness training + discussion on the future of the Memory Service –Jen Goddard, Planned Care Manager
What we do
We support GPs to identify and diagnose people with dementia.

We meet GPs and nurses about how to support people diagnosed with dementia before they reach the Memory Service.

We asked them what they wanted and they requested training. We are also trying to get the admin staff to do the training.

Our dementia awareness training course content is bit more than the Dementia Friends training – more like a tier 2 training.

The intention is that the whole team in a practice has this training.

Different types of dementia have different symptoms at different stages.

Important to know it is not part of the natural aging process.

Signs and symptoms: [Illustration drawn from power point slides – see slides at link above]


Often in early stages it is the practice reception staff who first identify dementia in a patient (e.g. from people calling back repeatedly for the same info)

Risk factors:
  • Age
  • Gender - women are more likely to be affected by Alzheimer’s dementia
  • Genetic
  • Healthy lifestyle – particularly with vascular dementia
Diagnosis does not a whole person make – it is just one aspect of that person. It is imperative that we work with people as individuals.

Setting the scene
  • There is a huge demand on services across tr-borough (H&F, West and K&C)
  • Dementia Joint Strategic Needs Assessment and North West London Strategic review of Dementia
We would like you to feedback to us on what we need to do make services accessible to all. To make sure that that there is better care in the community for people and their carers.
Also, if people do have to go to hospital to reduce the length of their stay and make discharge safe and smooth

And in compliance with the Care Act 2014 – make sure that health and social care is integrated.

Discussion points:
  • What would a good service look like from dementia diagnosis through to ongoing support after diagnosis?
  • What is missing currently from dementia services from diagnosis onwards?
  • How can services work better together to improve the service user/carer experience?
  • Any other comments/questions/thoughts
  • One of the big things is trust and relationships – so having diagnosis being made in a centre where trust is already established.
  • I would like to say we need outreach work in the communities from people from these communities. Perhaps we could first identify the top 4/5 groups and train up people from these specific groups.
  • Use co-production for more intelligent use of services. Some people from minority communities need support to enter into intervention services.
Comment from speaker: We do need to be using what is already out there – to take into consideration and make use of that.
  • Stigma is one of the biggest things to overcome. Some communities did not want someone from their own community to support them/ intervene.
Comment from speaker: Yes, one service does not fit all.
  • On our own programme (CNHLC Dementia awareness project) in order to reduce stigma we found information and education to be fundamental.
Suggestion: What do people think of a ‘Dementia resource centre/ hub’?
Transcriptions from flipcharts around tables:
  • What would a good service look like (from dementia diagnosis through to ongoing support after diagnosis)? – Look at British Psychological Society - this work has already been done. Need to think about what is different in your boroughs, especially BAME communities
  • Build diverse community networks
  • Advise how health messages could be more effectively – people living with dementia
  • Train culturally sensitive advisors
  • Provide specific dementia info
  • Link to certain conditions e.g diabetes and learning difficulties
  • Provide a local directory of dementia services
  • Ensure communities have input into service design
  • Making funding available for small projects
  • Think about presentation of info given (e.g. leaflet design)
  • Regular MOT meetings in the community on quarterly basis (GPs, dementia advisors, religious leaders and community)
  • Ensure training for GPs
  • Random health checks/ screening
  • Educating all ages on first signs of dementia

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Topics: Health Help Now App, GP Extended Hours, FAWA (French African Welfare Association), Central London Youth Development Trust cooking Sessions with children, Mosaic Community Trust programmes with Local Women in Church Street

» Sexual Health London - Free Home STI Testing Kit

Sexual Health London have commissioned an online sexual health testing website. It provides sexual health testing via post kit - very useful for young people and vulnerable groups.

» Are you a parent or carer in Kensington & Chelsea? Young Families and Urgent Care survey

Over the next week, staff and volunteers will be at the St Charles Urgent Care Centre, talking to parents and carers about their experiences of using the service. Have you seen your GP or used urgent care services in the last year? Help us understand how these services are working for you!

» Research - addressing inequalities in weight management among Black and Ethnic Minority communities

Abimbola Ojo is currently undertaking a doctorate in public health, at the School of Health and Social Care, Teesside University. The focus of the research is on addressing inequalities in weight management among Black and Ethnic Minority communities. The study involves one to one telephone interviews with members of the Black and Ethnic Minority community, to gain insight into their dietary patterns, and their awareness of, and views on existing healthy eating resources.

» Free English classes for Arabic speaking women

ESOL classes at Al-Hasaniya Moroccan Women’s Centre The class start on the 18th September 2018 and runs every week on Tuesday from 10am-12pm

» Maternity Care in England and its Impact on Migrant Women

This study, released in September 2018 by Maternity Action, explores the experiences of women who faced charges for NHS maternity care. Most of the participants were socially and economically vulnerable but faced unrepayable debts for bills which they were sent from the NHS.

» MEWSo - Middle Eastern Women & Society Organisation

MEWSo aims to defend and protect women from violence both at home and in the wider community

» Certitude Fully Funded Learning Disability Champions Training

Certitude is a Charity providing personalised support for people living with Learning Disabilities, Autism and Mental Health support needs. Certitude have been given a grant from Health Education England to provide LD Champions Training to BAME information & Advice Services across London. This is free training for your service.

» Young Healthwatch Westminster

Healthwatch will be setting up a Young Healthwatch Westminster. This will be a group of young people who share their views and experiences of healthcare in the borough, and use this feedback to help shape the services they use. If you're between 14 - 25, use health or social care services in Westminster, and would like to have a say in how local healthcare services are run, please get in touch.

» Free online support and wellbeing 365 days per year is a professional mental health and wellbeing service, commissioned to Kensington, Chelsea, Hammersmith, Fulham and Westminster FREE to use for 11-19 year olds.

» June 2018 Quarterly Meeting Notes

Topics: Creating a new dietary resource for BAME communities with Diabetes and H&F Outcomes Framework, Update on the equalities framework & GP Extended Hours

» March 2018 Quarterly Meeting Notes

Theme: Integrated Care - My Care My Way and Engagement work done around Integrated Care Outcomes Framework

» Opportunity for Free Facilitated Coaching

Pilotlight is an award-winning charity that provides charities and social enterprises access to strategic business support to become bigger, better and more sustainable. The programme offers 10 months of facilitated coaching from four senior business mentors (‘Pilotlighters’), free of charge.

» December 2017 Quarterly Meeting Notes

Theme: Tackling Obesity in BME communities

» Government proposals on children and young people's mental health

Ways for schools and colleges to support pupils' mental health are set out in a green paper, as well as plans for new mental health support teams.

» September 2017 Quarterly Meetings Notes

Theme: Improving the Health and Wellbeing of disadvantaged communities in Hammersmith & Fulham

» Invitation: BME Health Forum – NHS Choices Course Grant

Organisations that work with patients registered with Hammersmith & Fulham GP practices are invited to apply to deliver one or two 10 session courses benefiting a minimum of 10 clients per course whose level of English is at Entry Level 2. Each organisation will receive £790 for each course they deliver.

» SURVEY: Care Co-ordination Service (CCS) and Health Watch Survey

Primary care coordination services have changed in Westminster. Healthwatch and the Older Adults Group at the Advocacy Project want to hear your experiences of receiving support, so that we can check that the changes are improving people's lives.

» Professional Interpreters: Language is Everything

A supplier of professional interpreters – face-to-face, by telephone and written translations. We offer 136 different languages and dialects for face-to-face assignments in London and more by telephone. We have an office in North Westminster and are already supplying to Local Authority frontline teams, NHS Trusts and national third sector organisations working within the Tri-borough meaning that our interpreters know the area and are already on the ground, daily.

» June 2017 Quarterly Meeting notes

Theme: Habits and Addictions in BME communities

» The Alcohol Service

Change, grow, live is a social care and health charity that works with individuals who want to change negative patterns of behaviour and achieve positive and life-affirming goals.

» March 2017 Quarterly Meeting notes

THEME:Getting involved in improving services

» African Women's Care

AWC works with Black, Asian, Minority Ethnic and Refugee (BAMER) adults, children and young people, fleeing domestic and sexual abuse including forced marriage, human trafficking, female genital mutilation, gang violence and ‘honour’-based violence.

» December 2016 Quarterly Meeting Notes

THEME: Migration, Homelessness and Mental Health

» July 20th Diabetes Open Meeting Notes

THEME: Diabetes and Black Minority Ethnic Communities

» May 2016 Quarterly Meeting notes

THEME: Domestic Abuse among BME Communities. This meeting explored the issue of Domestic Abuse from many different angles such as the barriers around housing, the particular difficulties for people with no recourse to public funds and the psychological issues for young people who have been exploited...

» March 2016 Quarterly Meeting notes

THEME: Stigma. This meeting's theme was about stigma and how it contributes to inequalities and stops people accessing services. We heard presentations discussing stigma in many different contexts from mental health and sexual health to the stigma surrounding disabilities, gender transitioning and dying.

» Healthy Relationships:Healthy Baby Programme

Pregnancy is a time of hope but can also bring challenges and strains. Healthy Relationships:Healthy Baby is a new programme from a local charity, especially for expectant mums and dads living in Westminster. Our dedicated team will work with you and your family so you can bring an end to hurtful behavior...

» December 2015 Quarterly Meeting notes

Theme: Young People's Health & Wellbeing. This was a great meeting to attend to hear about projects in the voluntary sector and ask our NHS commissioners and providers some searching questions. Presentations included: Westminster Mind, Spectra, Al Badja and the Westminster council...

» The Talking Talk Shop at The Dalgarno Trust, Wednesdays 11am - 12.30pm

The Talking Talk Shop is now open at The Dalgarno Trust on Wednesdays from 11am - 12.30pm. We work with people from all backgrounds with varying disabilities, who are on waiting list or finished counselling but wish to continue talking in a confidential, relaxed and safe environment...

» January issue of K&C Mind's Peer Support Network newsletter, #PeerTalk

#PeerTalk: K&C Mind’s Peer Support Network Newsletter - This issue includes:Happy new year; PeerFest 2015; Peer Support Fair; Steering Group; Peer Bank; Peer Support Directory; Marsh Award; Peer Support in the news; Dates for the diary...

» LSCB Newsletter for January 2016

The LSCB Newsletter for January 2016 is now available to download. Please note that the newsletter particularly highlights the Tri-Borough LADO role [Local Authority Designated Officer], whose purpose is to investigate any allegations of misconduct amongst staff who work with children and/or young people...

» MEWSO's January 2016 Newsletter

Middle Eastern Women & Society Organisation's January newsletter is now published. We have a new section called "your say" where we will feature our reader's opinions on issues such as domestic violence, emotional abuse, and women's rights...

» New Patient Participation Group Best Practice Guide!

Healthwatch Central West London have a new Patient Participation Group Best Practice Guide! Thinking about starting up a PPG, joining a group or getting more members for your PPG? Then have a read of this guide! It has top tips on recruiting patients, the roles and responsibilities of a PPG, and the support...

» September 2015 Quarterly Meeting Notes

THEME: DEMENTIA - This was a great event to attend to find out more about how services for people with Dementia have been planned and delivered and question the people in charge of doing so. It was also a great opportunity to find out more about how to support people with Dementia and what services are available in the NHS and the third sector including some specialist services for BME communities.

» Peer Support Network - New Monthly Newsletter (November Issue)

Kensington and Chelsea Mind’s Peer Support Network have a new monthly newsletter, called #PeerTalk. November is the first issue...

» New Central and North West London NHS Foundation Trust (CNWL) Single Point of Access

The new CNWL Single Point of Access was launched on 3rd November 2015. This is a one-stop entry point into working age adult secondary community mental health services for patients living in the North West London boroughs of Brent, Harrow, Hillingdon, K&C, and Westminster...

» Why do men engage less with primary health care? - [from People First Website]

On People First: Why do men engage less with primary health care? Men, on average, visit the GP 20% less than women, and younger men visit the GP half as often as younger women. Men are generally poor users of primary care. They are less likely to access other health services such as dentists...

» SMART Projects Stop Smoking Service

SMART Projects is launching a Stop Smoking Service, funded by the Kensington & Chelsea Social Council and in partnership with the Kick-it Stop Smoking Service. SMART will be providing Stop smoking advice on a one to one basis and workshops for people who would like to find out more...

» Maternity Project - Heathwatch CWL + Project management group Meeting on 28th Oct

Healthwatch Central West London have begun a research project on maternity and associated services in our three boroughs (Kensington and Chelsea, Westminster and Hammersmith and Fulham). We want to assess the quality of the experience of women who have delivered and used inpatients,outpatients...

» Al-Aman (DVIP) Arabic Speaking service

DVIP’s Al-aman service has continued to receive funding from London Councils to support women from Arabic speaking communities who have been affected by gender based violence, forced marriage, female genital mutilation and honour based violence...

» Different Voices’ Directory of Services in Westminster and Kensington & Chelsea

A directory of services was produced by the Different Voices Group at The Advocacy Project. It is a user involvement group that focuses on improving inpatient services and tackling the stigma attached to mental health. All the recommendations in the booklet are based on the service users’ own experiences of having used those services...

» Westminster Time Credits - off to a strong start!

Westminster Time Credits Newsletter (October 2015).Since our update announcing that organisations can now sign up to the Westminster Time Credits network we have been super busy here at Westminster Time Credits. Our main focus has been to get out and about to spread the news...

» Flu Vaccination information letter from Public Health (Three boroughs)

Flu season is here again. For most people flu is an unpleasant illness from which they recover in two to seven days. However for children under 6 months, those over 65 years, those with underlying medical conditions and pregnant women, the risk of serious complications is higher. These complications...

» Royal Trinity Hospice launches new dementia service in Kensington and Chelsea

Royal Trinity Hospice has launched a new service to support people with dementia and their carers living in Kensington and Chelsea, tackling recognised inequalities in access to palliative and end of life care.Funded by West London CCG, Trinity’s specialist Community Dementia Nurse will support people...

» Conversational English for beginners (for over 50s)

Brush up on your spoken, written and grammatical English to become a more confident speaker! For people aged 50 and over. TUESDAYs - 10.00am – 12.00pm. £3.00 per class @ New Horizons, Guinness Trust Estate, Cadogan Street, London, SW3 2PF...

» Healthier Homes Project

The Healthier Homes Project is a Public Health funded project to assist in reducing hospital admissions, GP visits and winter deaths caused by residents living in homes that are too cold, damp or are in dangerous conditions that put their health at risk.The project works as a referral service...

» MEWSO Monthly Newsletter-September 2015

The Middle Eastern Women & Society Organisation (MEWSO) is pleased to bring you our second monthly newsletter. MEWSO is a women's run organisation dedicated to providing mental and emotional support to Middle Eastern and North African women who have faced/witnessed domestic violence...

» ANGELOU Referrals

On the 1st July ADVANCE in conjunction with eight other organisations launched a shared service across Hammersmith & Fulham, Kensington & Chelsea and Westminster supporting women and girls who are experiencing or have experienced violence and abuse this partnership is called Angelou...

» MEND Healthy Lifestyle Programmes for Children and Parents

Mytime Active has been commissioned by the London Borough of Hammersmith and Fulham, the Royal Borough of Kensington and Chelsea and Westminster City Council to offer a range of free healthy lifestyle services across the three boroughs. Our Mind, Exercise, Nutrition…Do It! (MEND)...

» Westminster Time Credits

Spice, the social enterprise that has developed Time Credits -a way of recognising and celebrating the time people give to their community and to encourage more new people to get involved in volunteering – are setting up a local network in Westminster, with a specific focus on South Westminster…

» Medical Justice Press Release: HM Inspector of Prisons 2015 report on Yarl’s Wood - 12/08/15

HM Inspector Prisons 2015 insection of Yarl's Wood Immigration Removal Centre -12th August 2015. “The severe decline in healthcare documented by HM Inspector of Prisons demonstrates that the Home Office and its private contractors have been incapable of learning lessons. The endemic harmful...

» Victoria Medical Centre in Westminster Rated 'Outstanding' by CQC

The Victoria Medical Centre – the oldest practice in Westminster - was rated ‘outstanding’ in the Care Quality Commission (CQC)’s latest round of reports. The Victoria Medical Centre offers General Practices (GP) services, and specialises in diagnostic and screening procedure, family planning services...

» IRANIAN ASSOCIATION - Advice and Education Centre Services and Classes

General Information and Advice; English Language Classes; English Language Exam; Information Technology Course; Counselling and Group Therapy; Exercise and Health Awareness Workshops; Tests For Citizenship and Settlement; Immigration and Citizenship Advice & Arts and Cultural Activities... ;

» June 2015 Quarterly Meeting notes

THEME: SUPPORTING PEOPLE APPROACHING THE END OF THEIR LIVES. This meeting was about how to best support people who are approaching the end of their lives. Public health are conducting a Joint Strategic Needs Assessment (JSNA) about end of life care and would like to hear from you about how you feel services work currently and any gaps that there might be...

» EWEG's Mental Wellbeing Project (support in Amharic, French, Arabic languages)

EWEG (Ethiopian Women’s Empowerment Group) will provide a safe space for the clients to talk with a trained volunteers on one to one basis. The safe space will give the clients privacy to express their feelings in their own languages.If you are working with BME Groups this might be for you...

» March 2015 Quarterly Meeting notes


» Solace Women’s Aid Ascent Counselling Service (also in other languages)

Solace Women’s aid is an accomplished charitable organisation providing a range of support services to women and children. Our specialist domestic and sexual violence counselling service provides 16 free counselling sessions which includes an assessment, for women and girls from 14 year old...

» IAPT Courses and Workshops

IAPT (Improving Access to Psychological Therapies) are running one off workshops and 6 weeks courses on a variety of subjects from confidence building, Improving sleep, procrastination, assertiveness and much more. People can refer themselves and organisations can also arrange for sessions to be delivered at their site...

» Access to Health New Project: Information and Referral form

‘Access to Health’ is a new project which aims to support homeless and vulnerably housed pregnant women and families with a child/children under 5 years old in Westminster or temporarily housed outside the borough...

» Services

» Activities/Courses

» COFFEE MORNINGS with SW1 Community Organisers every Friday 10.30 - 12.00

Share your ideas, chat and catch up on local issues. Open to all SW1 residents. VENUE: The Hinsley Room, Morpeth Terrace. London SW1P 1EW. Time: Every Friday 10.30am - 12pm...

» Exercise for Health and Wellbeing in 2015 with SW1CO (Fridays am)

EXERCISE FOR HEALTH, WELLBEING to increase mobility, balance and sense of well-being. Open to all SW1 residents. VENUE: Hinsley Room, Morpeth Terrace, SW1 TIME: 9.30 – 10.30 AM. Every Friday - £2 donation...

» December 2014 Quarterly Meeting notes


» September 2014 Quarterly Meeting notes


» New Young Women's Domestic Violence project for Arabic speakers

Al-Hasaniya Moroccan's Women's Centre have a new project for young women of Arabic backgrounds who have or are experiencing domestic violence. The service is aimed at young women aged between 16 and 25 years old who live in London...

» June 2014 Quarterly Meeting notes


» Counselling Services for female survivors of domestic and sexual abuse (Westminster and K&C)

Please be aware of the free Therapeutic Services provided by Solace Women’s Aid in Kensington & Chelsea and Westminster. These include:1to1 counselling for female survivors of domestic violence age 14 + (Ascent). 1to1 counselling for female survivors of sexual violence including child sexual abuse (aged 14+)...

» New Domestic Abuse service for Arabic speaking Women

Al-Hasaniya Moroccan Women’s Centre has recently been successful in securing funding for a new project to support young, vulnerable women of Arabic speaking backgrounds who are or have experienced domestic abuse. Our service is aimed at young women aged between 16 and 25 years old...

» Kick-It FREE Stop Smoking Support service for local communities

The Free Stop Smoking Support sessions include specialist behavioural support by certified Stop Smoking Practitioners, which will improve the client’s motivation as well as help building up capacities and strategies to stay smoke-free...

» Westminster Connect - Peer support group

The peer support is for people aged 18 to 60 who have a physical disability, hearing or sight impairments and those with long term health conditions. Westminster Connect also co-ordinates peer support for Deaf people...

» April 2014 Quarterly Meeting notes

THEME: Unscheduled care - the utilisation of A and E and Urgent care services by BME communities

» Housing and resettlement, Welfare benefits and debt advice (Westminster)

The Bayswater Families Centre, in conjunction with CAB, Homestart and Z2K are holding Drop-in Advice sessions covering: Housing Advice and Assistance; Resettlement Advice and Assistance; Welfare benefits Advice and Assistance; Debt Advice and Assistance...

» Free counselling sessions in Spanish & English at the Migrants Resource Centre

WHY COUNSELLING? There are times in our lives when we experience distressing events and times; when we can find ourselves overwhelmed with feelings that seem to have no obvious explanation.When this happens, counselling can be very helpful...

» Zumba at Portobello Green Fitness Club

Fridays 2 - 3pm, Portobello Green Fitness Club. Price £2.10. It's fun, It's fitness, It's ZUMBA!...

» IKWRO - Self Confidence Support Group for Women

Iranian and Kurdish Women’s Rights Organisation (IKWRO) is registered charity that provides confidential support, advice and advocacy and outreach to women and girls of Middle Eastern origin. We work to help women and girls who are facing gender based violence...

» November 2013 Quarterly Meeting notes


» Employability Services in Westminster (as of 20/01/2014)

In light of all the changes in services in Westminster, I have recently completed a piece of work which is a document listing current employability services available at present for families...

» Drinkwatchers Group EVERY Wednesday

The Horn of Africa Health and Wellbeing Project runs a WEEKLY Drinkwatchers support group on Wednesdays - sessions are free and cover the physical, social and psychological effects of alcohol and support available...

» September 2013 Quarterly Meeting notes


» K&C Mind HARP Group (Hoarding, Acquiring Recovery Planning)

The HARP Support Group is a new, monthly, facilitated self-help programme, for people who are motivated to develop strategies and actions to manage and modify compulsive hoarding behaviour...

» British Red Cross Refugees and Befriending Project

The British Red Cross runs four 'Refugees and Befriending Projects' (R'n'B) for young unaccompanied refugees and asylum seekers aged 14-21. Our peer-led befriending projects are facilitated by peer-befrienders and adult volunteers...

» December 2012 Quarterly Meeting notes


» September 2012 Quarterly Meeting notes


» June 2012 Quarterly Meeting notes

» Community Champions Coffee Mornings - Diabetes (starting Wednesday 4th September)

Are you worried about diabetes? Or want to know more about it. Come to our health themed coffee morning. Where alongside your tea or coffee you can engage in health issues which affect you or others around you...

» Active for Life - Opportunities to Keep Fit In the Royal Borough of Kensington and Chelsea

The Royal Borough of Kensington and Chelsea (RBKC) Leisure Services’ Sports Development Team provides a wide variety of sport and physical activity opportunities for RBKC residents at venues across the borough including targeted sessions for specific groups...

» July 2013 Quarterly Meeting notes

» Free Days Out for Carers in Kensington and Chelsea

We also offer free training courses, complimentary therapies, other free events, talks and social meet-ups - booking essential...

» Storytelling Women’s Group at the Refugee Therapy Centre.(every Wednesday)

Come along and join our friendly Storytelling Women’s Group at the Refugee Therapy Centre.We welcome women with all levels of English. It’s a great way to get to know new people and practise your language skills.We meet every Wednesday from 11:00am—14:00pm...

» March 2011 Quarterly Meeting notes

» June 2011 Quarterly Meeting notes

» September 2011 Quarterly Meeting notes

» December 2011 Quarterly Meeting notes

» March 2012 Quarterly Meeting notes

Date & Time: 7th March 12, 10am – 1pm, Venue: The Abbey Centre, 34 Great Smith Street, SW1P 3BU, Theme: Men’s Health & Wellbeing

» March 2013 Quarterly Meeting notes

Theme: Women’s Health & Wellbeing Date: 6th March 2013 Venue: Lighthouse West Lodon

» Domestic abuse and Sexual violence Information about Helpline services in your area

Please see below some information about domestic and sexual violence helplines that are funded by London Councils and available in your area...

» Psychological Therapies in languages other than English

Please note that all NHS psychological therapy services are obliged to provide an interpreter for people who are not fluent English speakers. This includes counselling services offered by GP practices as well as IAPT or other mental health services offered by CNWL or CLCH...

» Personalisation Project at the Chinese Mental Health Association

The Befriending Service at the Chinese Mental Health Association is running a pilot Personalisation project for ethnic Chinese sufferers of mental health. Personalisation is about giving people with needs, choice and control over their care, with support and resources provided by their local authority...

» Deaf Hope Services

Deaf Hope is a new specialist domestic abuse service for Deaf women and children, and the first service of its kind in the UK. We have been established around 18 months and our current funding is...

» Healthier Life for You blog

Healthier LIfe 4 You is a community organisation not for profit with charitable aims. We aim to promote Health and Wellbeing to local people in the community (Families, Children & Young people). As well as running Health workshops, we use Dance, Art & Craft and Leisure activities to enable service users to achieve emotional and Physical wellbeing...

» Public Health Training Service - RBKC

The Royal Borough can help your business. We offer award-winning training on Food Safety and Health and Safety. We also offer Environmental Principles training, Personal Licence Holders training and Customer Service Training...

» FGM (Female Genital Mutilation) Service

West London African Women's service - Community support and information...

» Independent Domestic Violence Advisory Service at ADVANCE

ADVANCE is a specialist domestic violence crisis intervention service. We support women who are assessed as being high or very high risk of continued domestic and sexual abuse and those at risk of being killed...

» Counselling Directory - search for a counsellor or psychotherapist near you

Counselling Directory was set up as a free, confidential service to encourage those in distress to seek help. Visitors can read about different areas of distress, view useful articles written by counsellors and refine their...

» GO4mental health

A website/ directory for mental health service users in Westminster...

» North London Rape Crisis Service

North London Rape Crisis offers free, confidential counselling, advocacy and holistic therapies to women aged 14 and over who live, work or study in Islington, Camden, Westminster, Barnet, Enfield, Kensington and Chelsea and Haringey...

» Women's Wellbeing, Patient Empowerment and Mental Health & Wellbeing projects at Mosaic Community Trust

The Mosaic Community Trust’s Women’s Well-Being Project seeks to empower women who are socially disadvantaged. The Patient Empowerment and Engagement project aims to raise awareness in the local community on the availability and effective use primary care health services...

» Substance misuse services - NEW three borough service

Turning Point and Blenheim have been commissioned to provide the new substance misuse service in Westminser, RBKC, and Hammersmith & Fulham. This service is named the Recovery & Wellbeing network and will transform the way that drug and alcohol services are provided locally...

» Help for your Family with Home-Start (Westminster)

We support ANY family in Westminster who needs us, providing there is at least 1 child under 5. Rich or poor, settled or transient.Our trained volunteers help to give encouragement and support to change the pattern of troubled lives...

» Improving Access to Psychological Therapies (IAPT) - Westminster service

STRESSED, ANXIOUS, DEPRESSED? If you are finding it difficult to cope with feelings of anxiety or depression, we can offer quick and easy access to help and support...

» Foot and Toenail Care Service in Westminster

Having Problems Managing your Nail Care??? Apply for Westminster’s new Basic Foot Care Service now!...

» LIVING WELL - Wellbeing services

Living Well offers a wide range of high-quality health related services aimed at providing people with the skills they need to get the most out of life. Services include HIV service, Youth service and Community support service...

» NHS videos aimed at newly arrived migrants in various languages

Here are a series of short films on how to use the NHS aimed at newly arrived migrants produced by the Black Health Agency. The film is available in English, Arabic, Cantonese, Farsi/Dari, French, Kurdish, Mandarin, Polish, Somali, Sylheti and Urdu...

» Dementia Adviser Service in Westminster

The Westminster Dementia Adviser service provides advice, information and guidance to those who have received a diagnosis of dementia, as well as their families and supporters. As well as working in partnership with NHS...

» Healthworks

HEALTHWORKS√ offers a range of services to help the residents of Kensington and Chelsea, Hammersmith and Fulham, Westminster and surrounding boroughs

» South Westminster Centre for Health

Provides community and specialist dental services, district nursing, nutrition and dietetics, diabetes and podiatry (foot health) services, Speech and language therapy for children...

» Befriending for Asian Women at Henna

Henna’s befriender-workers will pay regular weekly or monthly visits to some of the most vulnerable ladies in the community. These visits could be to those who were members of Henna in the past and have been restricted...

» Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

» Jobs in Mind

Jobs in Mind, a mental health charity whose varied services provide specialist support and advice around problems at work, training and education. Our mission is to understand, support and enable the recovery of those affected by mental health problems...

» Health Centre for walk-in (unregistered) patients

The Halfpenny Steps Health Centre provides health services for registered and walk-in patients. It is staffed with a team of GPs, nurses and other healthcare professionals to deliver a high quality, continuous service...

» Employers: Fit for Work Service Leaflet

If you have employees off work sick or struggling with health problems you can refer them to Fit for Work Service at no cost to your business...

» Housing Factsheet Library

Some housing factsheets on key housing issues. The fact sheets provide a very basic summary of the issue, the possible actions you can take, and who to contact for further information...

» Women's Therapy Centre

The Women's Therapy Centre has been offering individual and group psychotherapy to women since 1976. Its access policy ensures that psychotherapy is available to all women, regardless of sexual orientation, disability, cultural or social...

» Arabic Women’s Project at Al-Hasaniya, North Kensington

Based in North Kensington we offer advice and support in health and welfare of Arabic speaking women. We have a Domestic Violence project and also a children and families mental health project as well as many other...

» Get Active! - Affordable activities for all abilities and ages at the Beethoven Centre

See details below for affordable activities for all abilities and ages available at the Beethoven Centre...

» Dual Diagnosis User Involvement Project [Westminster]

Who? The project is for adults with dual diagnosis mental health and learning disabilities living in Westminster. These are the only criteria for taking part; we aim for the project to be inclusive. It is run by The Advocacy...

» Helpline for Maternity Services

The maternity helpline provides direct access to clinical support and advice to women and their families, irrespective of whether you are a patient of Imperial College Healthcare NHS Trust, a visitor to the area or simply require information and support.

» Westminster Wellbeing - Free NHS service promoting Health and Wellbeing

Westminster Wellbeing is a free NHS service promoting health and wellbeing within communities and organisations in Westminster. We provide a range of services which include training and workshops for community organisations...

» Maternity Action Advice Line

Maternity Action’s Advice Line offers free confidential telephone support. We will listen to you and try to understand all the issues you are facing. We will then provide you with information that is relevant to you and your situation...

» HELP Counselling - low cost short & long term counselling service

Based in Portobello Road, Notting Hill Gate, London, HELP Counselling Centre provides short & long-term counselling based on an affordable, sliding scale for people who need support in negotiating a crisis as well as for those who wish to consider their life patterns and choices...

» Rape Crisis London

Rape Crisis London has four centres that offer help, information and support to women and girls who have experienced sexual violence of any kind, at any time of their lives...

» Breathe Easy Support Group

DO YOU LIVE IN PIMLICO AND SUFFER FROM A BREATHING PROBLEM? BREATHE EASY PADDINGTON is your Westminster patient support group, for anyone affected by a lung condition. We offer mutual support, information...

» Fit-for-Life - Free 8 week weight loss programme

This FREE eight week group behaviour change programme is designed to help the patients to lose weight, get fitter and make more informed choices about your diet and lifestyle...

» Jobs/Volunteering